Shipping & Digital Delivery Policy

Last Updated: August 2026

Thank you for choosing DEXO Pro.

This Shipping & Digital Delivery Policy explains how your digital purchases are delivered after your order has been successfully completed.

Since DEXO Pro sells digital products only, no physical items are shipped.

1. Digital Products

All products available on DEXO Pro are delivered electronically.

Our products may include:

  • AI Prompt Packs
  • Business Prompt Collections
  • Marketing Prompt Packs
  • Productivity Resources
  • Digital Templates
  • Other downloadable digital assets

No physical goods are sold or shipped.

2. Order Processing

Orders begin processing immediately after successful payment confirmation.

Most orders are processed automatically, although some orders may require additional payment verification before delivery.

3. Digital Delivery

After your payment has been successfully completed, your purchased digital products will be delivered electronically.

Depending on the product, delivery may include:

  • Instant download page
  • Download link
  • Customer account access
  • Email confirmation with download instructions
  • Access through a digital delivery application integrated with our Shopify store

4. Delivery Time

Most digital products are delivered:

  • Immediately after successful payment
  • Within a few minutes for automated deliveries

In rare situations involving payment verification, technical maintenance, or security reviews, delivery may take up to 24 hours.

If your order has not been delivered within this timeframe, please contact our support team.

5. Download Availability

Customers are responsible for downloading and safely storing their purchased files.

Where available, purchased products may also remain accessible through the customer's account.

We recommend downloading your files as soon as they become available.

6. Failed or Delayed Delivery

If you have not received your purchase, please first:

  • Check your email inbox.
  • Check your spam or junk folder.
  • Verify that the email address used during checkout is correct.
  • Confirm that your payment was successfully completed.

If you still cannot access your purchase, please contact our support team with your order number.

7. Technical Support

If you experience technical difficulties accessing your digital product, our support team will make every reasonable effort to resolve the issue as quickly as possible.

Support may include:

  • New download instructions
  • Updated download links (when applicable)
  • Product access verification
  • Troubleshooting assistance

8. Incorrect Contact Information

Customers are responsible for providing an accurate email address during checkout.

DEXO Pro cannot be held responsible for delivery delays caused by incorrect or incomplete contact information provided by the customer.

9. International Delivery

Because all products are delivered digitally, DEXO Pro serves customers worldwide, subject to applicable laws, payment availability, and regional restrictions where applicable.

No international shipping is required.

10. Shipping Costs

Since all products are delivered electronically:

  • No shipping fees apply.
  • No postage fees apply.
  • No customs duties apply.
  • No import taxes apply on digital delivery.

The amount displayed during checkout is the total purchase price, excluding any taxes that may be required by applicable law.

11. Order Confirmation

After completing your purchase, you will typically receive:

  • An order confirmation
  • Payment confirmation (where applicable)
  • Instructions for accessing your digital products

Please retain your order confirmation for future reference.

12. Service Availability

While we strive to provide uninterrupted access to our website and digital downloads, temporary interruptions may occur due to:

  • Website maintenance
  • Software updates
  • Technical issues
  • Third-party service interruptions

We will work to restore normal service as quickly as reasonably possible.

13. Contact Us

If you have any questions regarding this Shipping & Digital Delivery Policy or need assistance accessing your purchase, please contact us.

DEXO Pro

Email: contact@dexopro.online

Phone: +44 7367 068875

Our support team is committed to providing prompt assistance and helping you access your digital products as quickly as possible.